Privacy Notice

1. Data Controller & Scope

ClaimChat GH operates as a technical claims preparation facilitator for motor vehicle incident reporting in Ghana. We assist claimants in structuring incident data, photographic evidence, and policy references for subsequent submission to licensed Ghanaian motor insurers (such as Vanguard Assurance and Enterprise Insurance Ghana).

2. Data We Collect

• Contact & Communication: Your WhatsApp phone number and messaging history during the intake session.
• Incident Information: Date, approximate time, location, and description of the motor accident.
• Policy References: Unverified policy numbers provided by you.
• Supporting Documents: Photos of damaged vehicles, driver licenses, police reports, and repair estimates.

Notice: We do not collect national identity cards (Ghana Card) during this pilot intake phase. If your identity card appears in an uploaded photo, it will be quarantined for manual redactive review.

3. Purpose of Processing

Your data is processed strictly for:

• Facilitating the preparation and structured export of motor claim packages.
• Verifying claim documentation consistency.
• Providing status updates upon claimant request.

We do not use your information for automated settlement calculation, automated claim rejection, marketing, or advertising.

4. Data Recipients & Processors

Data is stored in private cloud infrastructure with encryption at rest and in transit. Document access is restricted to authorized human reviewers through temporary signed URLs. Claim details are only exported to your designated insurer upon manual review and confirmation.

5. Data Retention & Claimant Rights

Claim intake drafts and media are retained during active review and for the minimum statutory period required for insurance claim reconciliation. You have the right to request access to your records, correction of inaccuracies, or deletion of unsubmitted drafts by contacting our privacy team.

6. Contact Information

For privacy inquiries, rights requests, or data protection questions, please reach us at:
Email: privacy@claimchatgh.com